Customer Care

The Swash Experience

At Swash we are committed to providing our customers with the finest quality water products and truly enjoyable customer service. We refer to this commitment as the Swash Commitment. As a nationwide company we have the ability to service our customers throughout the United Arab Emirates and are committed to providing you with a friendly & personalized service.

Customer service

Customer Service - There to help

Our company maxim is to try to exceed the expectations of our customers all of the time. In order to offer the best possible customer experience, we constantly invest in the training of our employees and regularly appraise the performance of all departments.

Customer Service Centre
Easy communication is an essential ingredient in a successful customer relationship and staff at our Customer Service Centre can answer any questions you may have on our products & services, or deal with any queries that may arise.
Sales Teams
Our local sales teams will carry out site and cost evaluations in order to recommend to you the best drinking water solution for your location.
Customer Billing
We operate various payment plans to suit the needs of our customers. You can choose to pay by cheque or cash. All items will be clearly itemised on a monthly invoice.
Contact Sales Team
Sales Team & Customer Services: 800 4775
or email: customercare@swashwater.com

Route Sales Executives

Refreshingly different

Our Route Sales Executives provide much more than just a standard delivery service. They provide a regular link between you and Swash Water and will gladly help in any way they can. Your Route Sales Executive will provide:

Regular deliveries to an agreed schedule direct to your cooler.
Recommendations on the number of bottles required to satisfy requirements until the next delivery
A quality check of the bottles left to ensure they meet company standards
A cooler check to ensure it is clean and functioning correctly
Collection of all empty bottles
Advice and delivery of any additional accessories you may require, such as bottle racks or disposable cups

Need help? Give us a call.

Our customer service centre is open from 8.00 - 5.30 Sat - Thrus. We are on hand to help you with any question you may have, ranging from requests for extra water to new watercooler rentals and Special promotions.

800 4775

or email
info@swashwater.com